Our Commitment to Your Privacy

Information we collect

At DivaLounge Spa, we collect personal information that helps us provide spa, wellness, hair, nail, and aesthetic services and improve your experience. This may include:

• Name, email address, phone number, and preferred language
• Appointment history, service preferences, and branch location
• Health-related information you voluntarily provide for treatment safety (for example allergies, pregnancy, or skin conditions)
• Payment and billing details processed through our secure payment and booking partners
• Membership, Divios loyalty, gift card, and promotion enrolment data
• Technical data when you use https://divaspaqatar.com or the DivaLounge Wellness app (such as IP address, device type, browser, and cookies)

How we use your information

We use your information to:

• Confirm, manage, and remind you about appointments
• Deliver safe, personalised treatments and client care
• Process payments, memberships, and gift cards
• Operate the DivaLounge Wellness app and loyalty programmes (including Divios)
• Send service updates and, with your consent, marketing about offers and promotions
• Improve our website, app, and in-spa services
• Comply with legal, regulatory, and accounting requirements in Qatar

Information sharing

Your privacy is important to us. We do not sell or rent your personal information. We may share data only with:

• Trusted service providers who support our operations (for example booking systems such as Zenoti, payment processors, email/SMS providers, and IT hosting), under confidentiality and data-protection obligations
• Professional advisers or authorities when required by law or to protect our legal rights
• Successors in the event of a business reorganisation, subject to appropriate safeguards

Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and protect your app and booking account credentials.

Your choices

You may:

• Request access to or correction of your personal details held by us
• Opt out of marketing emails or SMS at any time using the unsubscribe link or by contacting us
• Request deletion of your data where applicable law allows (some records may be retained for legal or accounting purposes)
• Manage cookie preferences through your browser settings

To exercise these rights, email info@divaspaqatar.com.

Cookies & analytics

Our website may use cookies and similar technologies to remember preferences, measure traffic, and improve performance. We may use third-party tools (for example analytics or embedded content) that collect usage data according to their own policies. You can control cookies through your browser settings.

Children's policy

Our services are intended for adults and supervised minors receiving age-appropriate treatments. We do not knowingly collect personal information from children under 16 without parental consent. If you believe a child has provided us data improperly, please contact us and we will take appropriate steps to delete it.

Changes to this privacy policy

We may update this Privacy Policy from time to time. The revised version will be posted on https://divaspaqatar.com with an updated "Last updated" date. We encourage you to review this page periodically.

Contact

For privacy enquiries, contact DivaLounge Spa at info@divaspaqatar.com or +974-4481-1488.