DivaLounge Spa

Introduction

Welcome to DivaLounge Spa (“we”, “us”, “our”). By accessing https://divaspaqatar.com, using the DivaLounge Wellness mobile app, booking appointments online (including via Zenoti), visiting any of our branches in Qatar, or purchasing memberships, gift cards, or packages, you agree to these Terms & Conditions. Please read them carefully.

We provide spa, wellness, hair, nail, aesthetic, and related beauty services at our locations in Doha, Qatar, including Al Gharaffa, The Gate Mall (West Bay), QQ The Pearl, and Tawar Mall (Al Duhail), open daily from 10:00 AM to 10:00 PM unless otherwise communicated.

Appointments & bookings

• Appointments may be booked online, by phone, through our mobile app, or in person at any branch.
• Please arrive at least 10–15 minutes before your scheduled time to complete check-in and consultation. Late arrival may reduce your treatment time or require rescheduling.
• First-time clients may be asked to complete a client intake form and/or service waiver. Certain treatments cannot proceed without accurate health and allergy information.
• We recommend booking your next visit before leaving so we can accommodate your preferred schedule.
• Appointment times and therapist allocation are subject to availability. We will endeavour to honour your requested service and location but may offer suitable alternatives when necessary.

Cancellations & rescheduling

• We respectfully request at least 24 hours’ notice to cancel or reschedule an appointment.
• Cancellations with less than 24 hours’ notice, or failure to attend (“no-show”), may result in a cancellation fee, forfeiture of prepaid services, or restrictions on future online booking, as communicated at the time of booking or at the branch.
• Package, membership, or promotional bookings may be subject to additional terms shown at purchase.

Late arrival policy

If you expect to be late, please contact your branch as soon as possible. If you arrive more than 15 minutes late, we may need to shorten your service, reschedule, or cancel the appointment to avoid disrupting other guests. Partial services or shortened sessions may still be charged at our discretion according to time and resources used.

Health, safety & client responsibilities

• You must inform your therapist or consultant of any allergies, medical conditions, pregnancy, injuries, skin sensitivities, or medications that may affect your treatment before services begin.
• We reserve the right to refuse or modify a service if we believe it may pose a risk to you, our staff, or other clients.
• Minors must be accompanied by a parent or legal guardian where required, and guardian consent may be needed for certain services.
• You are responsible for safeguarding personal belongings. We are not liable for loss or damage to items brought onto the premises except where required by applicable law.

Payments & pricing

• Prices are displayed in Qatari Riyals (QAR) unless stated otherwise. Prices may change without prior notice; the price confirmed at booking or at checkout applies to that transaction.
• We accept payment methods available at each location and through our approved online channels (including card and other electronic methods as displayed at checkout).
• All services must be paid for in full unless covered by a valid membership, package, voucher, or approved corporate arrangement.
• Taxes, fees, or surcharges applicable in Qatar will be applied where required by law.

Gift cards, vouchers, memberships & promotions

• Gift cards and vouchers are valid for the period stated at purchase and may be used for eligible services or retail products unless otherwise specified. They are non-refundable except where required by law.
• Memberships, loyalty programmes (including Divios rewards via the DivaLounge Wellness app), and promotional offers are subject to separate terms communicated at enrolment or on promotional materials.
• Promotional offers cannot be combined unless explicitly stated. We reserve the right to amend or withdraw promotions at any time.
• Unused benefits within a validity period may expire as stated in the relevant programme terms.

Service satisfaction

We are committed to exceptional spa and wellness experiences. If you are not satisfied with a service, please contact the branch where you were treated within a reasonable time (we recommend within 48 hours) so we can address your concerns. Any complimentary adjustment or redo is at our discretion and subject to the nature of the service and these Terms.

Website, app & online booking

• Online content is provided for general information. Service descriptions, images, and availability may vary by location.
• You must provide accurate contact and booking information. We are not responsible for failed communications caused by incorrect details supplied by you.
• Third-party platforms (including Zenoti for online booking) may have their own terms; use of those platforms is also subject to their policies.

Intellectual property

All content on https://divaspaqatar.com, including logos, text, images, designs, and marketing materials, is owned by or licensed to DivaLounge Spa and protected by applicable intellectual property laws. You may not copy, reproduce, or distribute our content without prior written consent.

Limitation of liability

To the fullest extent permitted by applicable law in Qatar, DivaLounge Spa shall not be liable for indirect, incidental, or consequential losses arising from use of our services or website. Nothing in these Terms excludes liability that cannot be excluded by law.

Governing law

These Terms are governed by the laws of the State of Qatar. Disputes shall be subject to the exclusive jurisdiction of the courts of Qatar, unless mandatory consumer protections require otherwise.

Contact

For questions about these Terms, contact us at info@divaspaqatar.com or call +974-4481-1488 (Al Gharaffa). Branch phone numbers are listed on our homepage.